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Sales negotiation is eternally and constructively tied to consultative selling. So, we must always be very mindful of the power and strength of long-term, trusted, businesses relationships. Armor-piercing questions in their various forms must not be seen as anything other than a positive risk tool used to clarify our bargaining position and that of our negotiation partner.
Sales Prospecting is sustenance for any business, where growth is required and account turnover is nothing more than a fact of life. Sales Prospecting is the precursor to consultative selling and sales negotiation. These three sales disciplines are permanently bolted together and reliant on each other. No company owns a piece of business in our 24/7, global world of unrelenting competition.
Customer Service - Saving The Customer
This course is designed for sales and service professionals who are committed to preserving customer relationships. Centroid Customer Service recognizes that Customers with needs expect action and satisfaction. Customers also want to reduce exposure and worry. This program is customized to the requirements of its participant’s top needs and back fills with the course process and workshop exercises to promote seamless, continuous, customer service excellence. It focuses on an environment where customers in need, want to be helped with top notch responses from service experts.
Centroid provides participants with a road map and customer service, solution strategies for important new and existing key clients. Its other objective is to bring greater awareness to the new reality that customer service is much more than just solving a problem. It’s about growing and retaining positive customer sentiment and commitment to our brands. All skill sets are designed to be implemented immediately with quick ROI.
- Customer query
- High gain questions
- Establish needs
- Risk assessment
- Data & Intelligence Collection
- Handling Objections
- You the brand
- Creative Solutions
- Tactics & Strategies
- Solution Presentation
- Closing Smart Solutions
- Follow up
Typically Full Day, Half Day, or Lunch & Learn. Customized duration is also available.
Deep workbook and Framed Certificate of Completion
Who Should Attend
Service or sales professionals who rely on customer retention as a vital part of their business growth and profitability.